Present Live™

Browser Compatibility

Notes: Mobile devices (running both Android and iOS) currently suffer connectivity issues wherein a presenter or audience members may be inaudible. For the best experience during this beta period, a Chromium-based browser on Windows or Mac provides the most stability.

FAQ

1. My audio/video icon remains gray and it cannot be toggled.
   • Ensure you have allowed Shufflrr access to audio and video devices in your browser.
   • Try refreshing the page or opening the session with an InPrivate session.
   • Ensure you have your audio/video device connected and recognized by your operating system.
2. My audio/video icon remains red and it cannot be toggled.
   • Verify the stability of your internet connection.
   • Check your firewall and VPN settings per the table below.
   • Try refreshing the page or opening the session with an InPrivate session.
   • Review the Browser Compatibility table.
3. My audio/video icon is green, but others cannot see or hear me.
   • Verify the stability of your internet connection.
   • Check your firewall and VPN settings per the table below.
   • Select a different device from your media sources settings.
   • Try refreshing the page or opening the session with an InPrivate session.
   • Try muting/unmuting your audio device using a hardware switch or your operating system.
   • Review the Browser Compatibility table.
4. I cannot see the presenter's video feed or hear other audience members.
   • Verify the stability of your internet connection.
   • Check your firewall and VPN settings per the table below.
   • Try refreshing the page or opening the session with an InPrivate session.
   • Review the Browser Compatibility table.

Firewall/VPN Configuration

Protocols and ports

Domain and IP whitelisting